100% JOY Guaranteed!  

We are here to ensure our products will bring joy to you and your family! If there is anything you are not happy with or would like us to improve on, please let us know by calling or texting us at 833-456-9462 or send us an email at  support@joyin.co

Our business hours are Monday through Friday from 9am - 6pm Pacific Time.

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • There are certain situations where only partial refunds are granted: 
    • Any item not in its original condition is damaged or missing parts for reasons not due to our error
    • Any item that is returned more than 30 days after delivery
  • Seasonal merchandise (e.g. Christmas, Easter, and Halloween items, including costumes) may be returned up to 7 days prior to the holiday, in original condition, and with a store receipt or order confirmation email. If a return is made within that 7-day period, you will be refunded in store credit*.
  • To return your product, you should mail your product to:
    5865 S. Kyrene Rd. Ste 3, Tempe AZ 85283
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Note: Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Refunds 

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds 
    • If you haven’t received a refund yet, first check your bank account again.  
    • Then contact your credit card company, it may take some time before your refund is officially posted.
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund yet, please contact us at support@joyin.co.

    Gifts

    •  If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
    • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

     

    Frequently Asked Questions

    I got a defective or damaged product, what should I do? 

    If the item you wish to return is inoperable but has no apparent damage, it is considered defective. Please text us at 833-456-9462 or email us at support@joyin.co with your order number and a photo of the broken product so we can send you a brand new replacement or refund you depending on your preference. 

    How do I find a replacement part?

    We wish we could replace all missing pieces for your product but unfortunately for most of the products, we do not have stock on all parts and pieces. If you’re missing a piece or received an incomplete item, please email us at support@joyin.co with your Order Number and a photo of the product you’ve received. Our friendly customer service team will be happy to help! Please make sure to keep the product with you so that we could provide you all the options we have.

    When will I receive a refund?

    As soon as possible! Once you get a refund notification, you should be receiving your refund back to your initial payment method within 5-10 business days. If you don’t see it within 14 business days, please contact your bank to see if it’s still processing. If not, please reach out to our customer service team so we can investigate the case for you!